What is Case Management?
… Case Management
July 21, 2022
Case management refers to a collaborative and planned approach to ensuring that a person who experiences homelessness gets the services and supports that they need to move forward with their lives. 
  1. Crisis intervention and stabilization includes emergency shelter services and short-term transitional housing to address specific needs such as domestic violence, substance abuse, treatment, etc.
  2. Intake, screening, and needs assessment produces an action plan for both short and long term goals and objectives, and identifies specific action steps.
  3. Housing search assistance and relocation to permanent, affordable housing means addressing barriers to accessing affordable rental housing, and applying for housing assistance, rent subsidies, etc. It also involves tenant education, and helping in the housing search and negotiations with property owners.
  4. Home-based case management is provided within the first 90 days, but can intensify in the event of a crisis. It includes connecting people to community services and resources, and possibly even longer-term support for vulnerable and at-risk families or individuals.
A client-centered case management approach ensures that the person who has experienced homelessness has a major say in identifying goals and service needs, and that there is shared accountability. The goal of case management is to empower people, draw on their own strengths and capabilities, and promote an improved quality of life by facilitating timely access to the necessary supports and thus reduce the risk of homelessness and/or help them achieve housing stability.
The goal of case management is to help stabilize people once housed, by connecting them to services and supports if needed. It should focus on helping people navigate barriers that may stand in the way of securing and maintaining housing, and should also strive to build a support system by connecting them with people and programs in the community.
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